Guesthouse Osaka |cheap hostel |Japanese-style | budget inn

FAQ

Frequently Asked Questions


Q Does the room rate include tax?
A Yes.

Q Is there a curfew?
A No curfew, no lockout. The doors lock at 10:00PM but can be unlocked anytime with a code provided at check-in.

Q Can luggage be left in my room or bedding area during the day?
A Yes. Luggage can also be stored at the front desk prior to check-in if you arrive before 4 PM.

Q Are there lockers in the hostel?
A Yes, there are free lockers big enough to fit laptops or other valuable electronic equipment such as cameras or camcorders.

Q Can men and women sleep in the same room?
A Yes, but not in the female/male dormitory. Only in the private rooms.

Q Do you have single rooms?
A Yes. Any private room may be rented by a single guest.
Q Can I book the whole dormitory room for my group?
A Unfortunately no. Dormitory rooms are intended for solo travelers and very small groups. Larger parties may book any combination of the private rooms under one reservation.

Q Do you provide linens?
A Yes. Sheets, a comforter and a pillow are included in your room charge. Guests staying for multiple weeks may change their sheets once per week.

Q Are all rooms non-smoking?
A Yes. Smoking is prohibited in all rooms.The building is quite old and mainly constructed out of wood. Thus smoking is a fire risk. We appreciate your cooperation.

Q Do you have internet access? Can I connect my laptop to the internet?

A Yes. Wi-Fi is available free of charge.

Q Once I have made my reservation request through the website or email, will I receive any written confirmation from U-En?
A Yes. We will send you an email to confirm your reservation. If you do not receive an email within two days, please contact us at reservation@u-en.net

Q Do any of the rooms have private bathrooms or showers?
A No. All bathrooms and shower spaces are shared.

Q Are shower rooms accessible 24 hours a day?
A Yes. Please help yourself to a hot shower any time you like.

Q Are there any public bath houses (sento) near the house?
A Yes, there are several sento nearby. Bicycle rentals are free for trips to the bathhouse.

Q Are there any convenience stores nearby?
A Yes. Family Mart and Daily Yamazaki are each located one block away.

Q Are there many restaurants and bars nearby?
A Yes. There are many restaurants and bars in the area, especially nearby the train stations. In addition, Café Kao Kao on the 1st floor of U-En serves food and alcohol.

Q What is the cancellation policy on my reservation?
A Cancellation penalties are as follows:

7 ? 3 days before reservation: 20% (80% refund)
2 days before reservation: 50% (50% refund) 
1 day before / same day: 100% (NO refund)
No show: 100% (NO refund)


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Address; 1-5-8 Uemachi,Chuo-ku,Osaka-city, Osaka, Japan ZIP 540-0005
TEL:+81-6-7503-4394
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